What our Customers are Saying

Here are some comments from our customers:

4/11/23 via email:

The service was great. I didn’t know how poorly my bras fit until I tried on the right size. I’ll definitely be back!! Thank you for the great service. - SH

8/30/21 via email:

You have a lovely store and wonderful employees. I had a terrific experience and thoroughly love my new bras. I look forward to many more purchases. - SP

Thanks so much! I very much appreciated the excellent customer service and am happy to support such a great, local business. - BA

6/9/21 via email:

I had a great experience at your store. Nicole wouldn’t stop until I found the perfect bra. I will be back! - SL

5/27/21 via email:

Thanks so much. I am so glad I visited your store. Nicole was amazing! So professional, attentive, and knowledgeable. I am happy with my new bras. - LM

3/3/21 via email:

It was such a pleasure visiting your shop. I appreciated your taking the time to find me perfect bras. I wore one of my new bras today and it was the most comfortable I had been in a long time! Thank you for such terrific customer service and have a great rest of the week. - EM

3/31/21 via email:

Best bra-purchasing experience of my life! Thanks to you and the wonderful salesperson who helped me. - EL

2/25/21 via email:

Thank you!!! I love the bra and you were so helpful :) I will be back sooner than later! - MD

2/22/21 via email:

I had such a wonderful experience - feel like a new person. Will definitely be back for my future needs. - EK

I was thrilled to leave with not 1 but 2 bras that fit! Your staff were great. - LK

2/15/21 via email:

You were so helpful and I love everything I bought. I will be coming in for more underwear and bras. I finally found a brand that I love and that is so comfortable. - EA

2/6/21 via email:

It was a pleasure meeting you yesterday. It is was also a pleasure to work with you. It was great to get a proper fitting for a bra! I have it on today.  What a difference wearing the correct size makes. I will definitely be back in to shop, and share your little gem of a store. - MM

1/19/21 via email:

Thank you for the nice email, it was a pleasant surprise and doesn't go unnoticed! I'm so glad that I found your store and I'm very appreciative of the time and help that you offered to me on my first visit in order to find a proper fitting bra. I'm sure that I'll be back to the store in the near future. - KM

1/4/21 via email:

That was the first time I shopped at In the Mood and it was such a pleasant experience. The woman who assisted me was beyond helpful. I hope the store is doing well in these difficult times. I'll be back! - AS

1/1/21 via email:

Thank you! I can’t tell you how much I enjoyed the shopping experience and I am very happy with my purchases! So thank YOU! - SM


Thank you so much. It was a pleasure shopping in your store. The sales associates were so pleasant and extremely helpful!!!!😊 -HM

12/9/20 via email:

Thank you so much Karen! Your store is lovely and I had a great experience. I will certainly be back soon! - CA

12/8/20 via email:

Thanks Karen.  I appreciate the help with me teenage daughter!! - SH

I have to tell you I had the BEST experience shopping in your store yesterday. Nicole was amazing. She made me feel so comfortable and was so patient while we found proper fitting bras. Even the way she prepared the bras before handing them to me making is fast and easy for me to try on was such a convenience that didn’t go unnoticed. - CA

12/4/20 via email:

Thank you! So glad I finally stopped in. Nancy was awesome. I threw out my ugly, ill- fitted Gap bra! I’ll be back! - ES

11/4/20 via email:

My daughter and I visited your store yesterday for the first time; what  wonderful experience! Nancy was incredibly helpful and knowledgeable, and we will be loyal customers! - AW

9/2/20 via email:

Thanks! That was the best bra buying experience I've ever had! Even with the "G" and all! - SR

9/1/20 via email:

Thank you! We will be back. My 13 year old suddenly found herself not fitting into any of her bras and she had a terrific experience and got exactly what she needed. - A

8/29/20 via email:

I’m so glad I finally made it in! Have been hearing great things for so long 😊. Erin was such a HUGE help. -- SS

8/28/20 via email:

I appreciate all the help - still can't believe I have been wearing the wrong size for DECADES :) Look forward to seeing you again soon. --CM

8/24/20 via email:

You have a great store! Would recommend you to my friends/family. - EG

8/7/20 via email:

Thanks so much for your help, seriously! I’m so glad I found your shop. I will definitely be back xo - ST

8/3/20 via email:

You are welcome and thank you for giving me a lift. LOL ( in my new bras) Nicole was SOOOOOOO helpful to me. She really spent a lot of time helping me to find the right bra. Kudos to her. --JS

7/28/20 via email:

Thank you for helping my daughter...with her first real bra. She loves what you found for her. Be in soon enough for myself! - HH

7/22/20 via email:

Thank you for all of your help yesterday! I love my new purchases - CS

7/20/20 via email:

That was very nice of you! I will definitely be shopping with your store again!
😋😋😋 - CC

7/16/20 via email:

NIce to hear from you Karen.  I had a great time in your shop. Nicole was wonderful to work with and I am in love with my new bras.  I am glad you are making it through this crazy time. -RH

7/2/20 via email:

I wore one of my new bras yesterday and LOVED it !!! I’ll continue to spread the word of how great you are !!  Thank you so much for your help! - MG


6/22/20 via email:

Thank you for making our experience wonderful ☺️!!!! - AC


6/12/20 via email:

Sweet of you to email. Our exchange has made the experience of shopping with you quite pleasant. It's rare to experience the personality behind a retail website. A true plus, in my book! - LH

12/20/19 via email:

Thank you so much for your help yesterday. I am very happy with my purchase . - SW

It was so nice to meet you earlier this week and your store is amazing! I will definitely be back to do more shopping upon my return from Florida in the spring. 
Thanks for all of your help with the Christmas designs on the thongs. So far, they have been a huge hit! I only have one more to give away. - S


11/20/19 via email:

Hi! I got the package and love the bra! Thanks again :) - SM

11/19/19 via email:

Thank you for the e-mail. I love my new bras! You were extremely helpful and I appreciate you taking the time to help me on Sunday. - JT
Thank you for all of your help! I've already told my husband about the pjs I want! LOL
I will be back🤗 -LD

11/14/19 via Instagram:

Just want to thank you for a fabulous experience last week. I came in and got fitted for a running bra! Hooray! These ladies really know the art of fitting a bra. This type of service is not available in too many places these days. I feel like a new woman!

10/31 via Email:

Thank you! This is the most comfortable bra ever Worn. I appreciate your help and patience with my little girls in the store I’ll be back! - J

10/10 via Email:

You are so welcome Karen! You all made it so easy and fun and I look forward to coming back and getting bras that fit me correctly and get some cozy pj’s!

With Gratitude, C

10/1 via Email:

Hi Karen - It was great to meet you last Friday and thank you for making my shopping experience enjoyable.  You made me feel very welcomed and most of all comfortable.  I'm enjoying what I purchased and will definitely be back to see you in the very near future.

Have a wonderful day.   
Best, SZ


9/19/19 via email:

Well, thank you very much. I appreciate your email, and also the great service I had yesterday. Much as I dread shopping for underwear, wishing I was a more perfect size, etc. it can be stressful. However, I almost enjoyed it and I’m sporting my new comfortable goods as we speak, feeling more together, so I thank you so much.
Sincerely, JS

 8/8/19 via email:

It is a pleasure to have proper help getting fitted. I appreciate that you
have much to choose from. - J

Thank you so much for the help. I am so excited to wear all my new items. Such a great experience thanks to you and your girls 😘😘 - H
This note was beyond thoughtful and very much appreciated! I told my sister-in-law and some friends about your sale - hopefully they’ll be able to come by this week. I cannot thank you enough for all of your help in purchasing the bras. I will definitely be back. - K
Thank you for your nice note. I can’t wait to bring my daughter in to see you! Have a great weekend with your friends!! - N
Nicole provided amazing, outstanding customer service from the moment I stepped for in your boutique. I will definitely be back and will pass along the good word. -D
I love your store! Just moved to the area and this is my go to for bras, etc. it’s always been a challenge finding bras for my large chest! Now problem solved! I might stop by for some mother’s day gifts this weekend. -V


I had a life changing moment in your adorable store yesterday with Nicole. 
Not only was she fabulous and so helpful, but I loved that she didnt believe me when I told her what size I wear! Lol!!! She brought me what I thought I was and was wearing, than she measured me. Wow!!! I walked in your store a 36C and walked out wearing and purchasing  32DD-E/F! Can I just say wow again! 
I walked out of your store feeling like I just had the cheapest best boob job ever! My bras are gorgeous! The service was truly fun, warm and wonderful! I can't say enough about Nicole! 
I have lived in Fairfield for 13 years.  Not sure how long you have been around, but never found my way into your store.  Honestly speaking have always just found my way to Lord & Taylor when buying bras. After yesterday's wonderful experience. You have tons of beautiful inventory. You will definitely be seeing me again!!! I actually have to pick up my order when it gets there! 
Thanks so much for the amazing personal service!! Your little shop is a hidden gem! -- JL
You are quite welcome and the help I received tracking down those items was customer service at it’s finest!
I truly hope your exemplary attention to detail and customer satisfaction will make you a Fairfield institution!
Many thanks, ds